At DoTheDIY, we strive to ensure your satisfaction with every purchase. If, for any reason, you wish to return a product or cancel an order, please refer to the following policy:

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Returns:

1. Eligibility: We accept returns for products that are unused, in their original condition, and with all original packaging and tags intact.

2. Initiating a Return: To initiate a return, please contact our customer support team at support@dothediy.com within 7 days from the date of delivery. Please provide your order details and the reason for the return.

3. Return Process: Our customer support team will provide you with instructions on how to return the product. You will be responsible for the return shipping costs.

4. Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. Upon successful inspection, we will process a refund to your original payment method within 7 working days.

 

Cancellation:

1. Order Cancellation: If you wish to cancel an order, please contact our customer support team at support@dothediy.com as soon as possible. We will do our best to accommodate your request if the order has not been shipped or processed.

2. Refund for Cancelled Orders: If the order has already been shipped or processed, you may need to follow our Returns policy outlined above to initiate a return and receive a refund.

 

Please note:

• Certain items may be non-returnable or subject to specific return conditions, such as hygiene products, customized items, or clearance items. Please check the product description or contact our customer support team for more information.

• In case of return or cancellation, any shipping fees, including the original shipping cost, are non-refundable unless the return is due to an error on our part.

• Refunds will be processed back to the original payment method used during the purchase.

 

For any further assistance or questions regarding returns or cancellations, please contact our customer support team at support@dothediy.com. We are here to help you with a smooth and hassle-free experience.

 

Note: This Returns and Cancellation Policy is subject to change without prior notice. Please review the policy on our website for the most up-to-date information.